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Customer Satisfaction Policy

 

 

Our utmost goal is to provide a satisfactory calling card purchase for all of our customers. Due to this we continuously work on finding new and quality phone cards and provide them on sale online. As we are not the actual calling card manufacturer we are not able to guarantee the calls rates at all times. The manufacturer has the right to change the rates and or fees without any prior notification, and in most cases we as a company (zscomm.com) are not able to know the new rates. We do not want our customers to see a rate on the website, and purchase a phone card based on that rate, and find out that the rate does not match after the purchase. In any event of such rate difference we will match the promised rate on the following conditions, and no exceptions for the required conditions listed below. As a customer, to get rate promised, you need to take these steps below (no exceptions). - Customer must contact ZS Comm Global customer service within 5 days of purchase and provide the information of the rate difference. If the customer contacts after the 5 day period no action will be taken by zscomm.com. - Customer must contact ZS Comm Global (www.zscomm.com) customer service through email by sending an email to customerservice@zscomm.com. The email must include order number, PINs that were purchased, name of the phone card purchased, the name of the country called (landline or cellular phone specified), the minutes displayed on the country page on zscomm.com, the total minutes prompted at initial call, and the exact phone number called in the destination country including the country code. - The rate differences only apply to rates displayed on individual country pages (ex: Canada ), and do not ever apply to the rates displayed on individual phone card pages (ex: African King). - This policy is only for the difference between prompted minutes on the first call of a purchased phone card and the displayed minutes listed on the individual country pages on this website. - No refunds are to be issued. When the customer service department receives the complaint email, investigation will take place, and customer will receive additional phone cards of customer service department choice to match the website country page displayed rates. - The terms and conditions to this procedure are subject to change without prior notice. - Customer agrees to these terms and conditions listed on this page for rate difference claims.