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Phone Card Support and Help Issues

 

 

We can divide support and help issues to two categories. First one being pre-purchase issues, and second part being post-purchase questions. Pre Purchase Support Questions and Answers: How do I find calling rates to specific destinations?     As we do carry around 150 phone cards in our inventory it may get a little bit confusing to find the right phone card. The first place to start would be country rates page, when you are at this page, select the specific destination you would like to call (cellular and landline rates are published separately). The specific country page will display the phone cards we sell from cheapest advertised rate to the most expensive. To get additional information about specific calling card, click on the name of it. To purchase a specific phone card click on the "buy" links that have specific denominations. How do I find a specific calling card?        The quickest way would be to list the phone card list page. In there we display all of the prepaid phone cards we carry on our inventory that are for purchase. You can click on the specific "buy" buttons of variety of denominations. How do I complete my purchase?    Once you find the specific phone card and click on the "buy" button you will be directed to your shopping cart. In here you can remove or add other cards, change quantities etc. Once you are ready to continue with your purchase click on "checkout" button, where you will be taken to a customer login page. If you have an already created shopping account, simply login. If you do not have an account, you will need to create one, so click on "create a new account". Once you create your account, click the continue button, and you will be in the payment method page. Chose your payment method (We accept Visa, Mastercard, Discover, American Express). Once you input your payment information the order will be processed. How are the phone cards I purchased are delivered?    We provide phone card information by email only. You will receive your PIN and instructions that will include how to use, and all of access numbers by email. Due to this we request you to input a correct and functioning email address for delivery before making your purchase. Also make sure to check your junk/bulk email folder after your purchase just in case. If you have an approved account you will be receiving your phone card PIN instantly displayed to you in your invoice screen. The PINs are also available in your account on our website. Simply login to your account and see your past PIN history. What are some of the state specific phone cards?    We do provide certain calling cards that will say "TX state toll free and local access only", meaning this phone card is a certain state specific (in this example TX meaning Texas). As variety of manufacturers provide such phone cards it is a common practice. These types of phone cards will have toll free access numbers that work only from a phone specific to that state. You have to be calling the toll free access number from a Texas phone to use TX specific phone card. On the other hand it does not mean these cards can not be used from other states. If you have an "free nationwide long distance" plan on your cell or landline phone, you can dial the local access numbers of these phone cards (TX specific will have Texas local access numbers). What are the fees that phone cards charge and what they mean?    Each phone card page will display the fees and tax structure of the specific product. To get additional information of what each means please see fees structure. Post Purchase Support Questions and Answers: I did not receive my phone card information, what should I do?    If you have an active account you will get your PINs instantly. If it is the first time you are placing an order you will need to call us to verify your transaction. If the PINs were said to be already emailed, first thing first please make sure that you have input the correct email address when you are placing your order. To see this you can login to your shopping account and check your email address. If you have input correct email address please make sure to check your junk/bulk email folder. If you still can not get your PINs you can either contact our customer service by emailing customerservice @ zscomm.com or login to your account to retrieve your PINs or call us at 1-800-593-4431. The minutes that the phone card prompts does not match what is shown on website.     If you encounter such issue, please see the resolution page at our customer satisfaction page. I have made a few calls but did not receive the first prompted minutes.     This is due to the fees and tax structure of the phone card. To see the fees please see the page of the specific phone card, which will display all of the terms and conditions in detail or you can call the customer service of the manufacturer (that can also be found in the phone card page) to request a credit on your calling card balance. Most of the cards will provide the full prompted minutes at the first call. If the card is used in multiple calls, the total minutes delivered will be less. I have made an invalid PIN. What should I do?    Immediately send an email to our customer service department which will include your order number, and your invalid PIN. We will find the correct PIN and email you with the correct information. I can not make calls, calls are not connecting, what should I do?     Please contact the customer service number located in your PIN email, directly of the phone card manufacturer. Usually they will be able to solve the problems. In rare cases if they can not solve your problem please send an email to our customer service department with your order number and PIN and explanation of the problem for further resolution. I would like to provide a review of the phone card I have purchased.     You can send your detailed reviews to our customer service department by email. Please include your order number, and the name of the phone card you are reviewing and details, and once approved it will be published on the website.